:root{--ink:#111a2e;--ink-2:#21304a;--muted:#738097;--line:#e6eaf0;--panel:#fff;--bg:#f5f7fa;--gold:#f1bf52;--gold-deep:#a96e13;--teal:#19a493;--red:#d95a5a;--blue:#3976c6;--shadow:0 10px 26px rgba(17,26,46,.07);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:var(--bg);font-size:14px}.app-shell{display:flex;min-height:100vh}.sidebar{width:250px;background:var(--ink);color:#f7f9fb;padding:24px 15px 18px;display:flex;flex-direction:column;flex-shrink:0}.brand{display:flex;gap:11px;align-items:center;padding:3px 10px 34px}.brand-mark{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:var(--gold);color:var(--ink);font-weight:900;letter-spacing:-1px}.brand-name{font-weight:800;letter-spacing:1px;font-size:16px}.brand-sub{font-size:10px;color:#99a9c4;margin-top:2px}.workspace-label{color:#687995;font-weight:700;font-size:10px;letter-spacing:1.4px;padding:0 12px 10px}.nav{display:grid;gap:4px}.nav-item{border:0;border-radius:9px;color:#adbad0;background:transparent;padding:11px 12px;display:flex;align-items:center;gap:11px;text-align:left;font:inherit;cursor:pointer;width:100%;transition:.15s}.nav-item:hover{background:#1c2a43;color:#fff}.nav-item.active{color:#fff;background:#273752;box-shadow:inset 3px 0 var(--gold)}.nav-icon{font-size:19px;width:17px;text-align:center;line-height:1}.nav-count{margin-left:auto;border-radius:20px;background:#334560;color:#a9b9d3;padding:2px 7px;font-size:11px}.sidebar-foot{margin-top:auto;padding:13px 10px 0;border-top:1px solid 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rgba(17,26,46,.02)}.metric-label{font-size:11px;color:#8290a4;font-weight:650;line-height:1.25;min-height:28px}.metric-value{font-size:27px;font-weight:760;letter-spacing:-1px;margin:7px 0 4px}.metric-note{font-size:10px;color:#95a0b1}.metric.warn .metric-value{color:var(--red)}.metric.accent{border-top:3px solid var(--gold)}.content-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.75fr);gap:20px}.card{background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow)}.card-head{padding:17px 19px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.card-title{font-weight:750;font-size:14px}.filter-row{display:flex;gap:7px;align-items:center}.chip{border:1px solid var(--line);background:#fff;border-radius:20px;padding:6px 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7px;white-space:nowrap;display:inline-flex}.tag.teal{color:#117d70;background:#e4f5f2}.tag.blue{color:#3568a9;background:#e9f0fb}.tag.gold{color:#956515;background:#fff3d8}.tag.red{color:#bd4343;background:#fee9e8}.tag.gray{color:#657184;background:#edf0f4}.sla{font-size:11px;font-weight:700}.sla.overdue{color:var(--red)}.sla.approaching{color:var(--gold-deep)}.sla.on_track{color:#7c899c}.attention-list{display:grid}.attention-row{padding:14px 18px;border-bottom:1px solid #f0f2f5;display:flex;align-items:center;gap:11px;cursor:pointer}.attention-row:last-child{border-bottom:0}.attention-row:hover{background:#fbfcfd}.attention-dot{width:8px;height:8px;border-radius:50%;background:var(--gold);flex-shrink:0}.attention-dot.red{background:var(--red)}.attention-text{min-width:0}.attention-text strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attention-text span{display:block;color:#8b98aa;font-size:11px;margin-top:4px}.attention-row 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.step-dot{background:#dff3ef;border-color:#b6e2da}.step.current .step-dot{border:2px solid var(--gold);color:#8e6518}.photo-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.photo-box{height:220px;border-radius:9px;border:1px solid #d8e0e8;background:linear-gradient(135deg,#dbe5ee,#f5f7fa 44%,#cad8e4);position:relative;overflow:hidden;display:flex;align-items:center;justify-content:center}.photo-box:before{content:"";position:absolute;inset:18px;border:1px solid rgba(54,84,108,.27);border-radius:5px;background:linear-gradient(120deg,rgba(255,255,255,.58),rgba(194,211,221,.55));}.photo-box .photo-label{position:relative;z-index:1;color:#50677e;font-size:12px;font-weight:800;letter-spacing:1px;text-transform:uppercase}.photo-caption{font-size:10px;color:#8390a1;margin-top:6px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.form-field{display:grid;gap:6px}.form-field.full{grid-column:1/-1}.form-field 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0}.danger-notice{background:#fff2f1;border-color:#f3d0cc;color:#b24e4e}.success-notice{background:#eef9f5;border-color:#cbece1;color:#247b69}.toast{position:fixed;right:28px;top:74px;z-index:20;background:var(--ink);color:#fff;border-radius:8px;padding:11px 14px;font-size:12px;box-shadow:var(--shadow);transform:translateY(-14px);opacity:0;pointer-events:none;transition:.2s}.toast.show{transform:translateY(0);opacity:1}.modal-backdrop{position:fixed;inset:0;background:rgba(17,26,46,.42);z-index:10;display:grid;place-items:center;padding:20px}.modal{background:#fff;border-radius:13px;max-width:580px;width:100%;padding:22px;box-shadow:0 24px 70px rgba(0,0,0,.22)}.modal h3{margin:0 0 6px}.close{border:0;background:none;color:#8995a5;font-size:22px;cursor:pointer;float:right}@media(max-width:1100px){.metric-grid{grid-template-columns:repeat(3,1fr)}.content-grid,.workflow-shell{grid-template-columns:1fr}.sidebar{width:220px}}@media(max-width:760px){.sidebar{width:58px;padding:14px 8px}.brand{padding:4px 1px 25px}.brand>div:last-child,.workspace-label,.nav-item:not(.active) .nav-count,.nav-item{font-size:0}.nav-item{justify-content:center;padding:12px 0}.nav-icon{font-size:19px}.nav-count{display:none}.sidebar-foot{padding-left:1px}.sidebar-foot>div:last-child{display:none}.topbar{padding:18px;height:auto}.top-actions .sync-status{display:none}.page{padding:20px 14px}.metric-grid{grid-template-columns:repeat(2,1fr)}.photo-grid,.form-grid{grid-template-columns:1fr}.subgrade-grid{grid-template-columns:repeat(2,1fr)}.queue-table th:nth-child(1),.queue-table td:nth-child(1),.queue-table th:nth-child(4),.queue-table td:nth-child(4){display:none}.topbar h1{font-size:21px}}
:root{--cax-responsive:1}@media(max-width:1350px){.content-grid,.workflow-shell{grid-template-columns:1fr}}
.photo-intake-card{min-width:0}.photo-intake-card .photo-box{height:250px}.photo-box.has-photo{background:#eef2f5}.photo-box.has-photo:before{display:none}.photo-box img{position:relative;z-index:1;width:100%;height:100%;object-fit:contain}.photo-public{display:flex;align-items:center;gap:7px;margin:9px 0;color:#718096;font-size:11px}.photo-pick{width:100%;min-height:42px}.photo-hash{margin-top:8px;color:#168878;font-size:10px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
@media(max-width:760px){.photo-intake-card .photo-box{height:230px}.actions .btn{min-height:42px}}
.identification-card{margin-top:18px;box-shadow:none;background:#fbfcfd}.identification-card .card-head{padding:14px 16px}.identification-card .notice,.identification-card .success-notice{margin:14px 16px}.extraction-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:0 16px}.extraction-grid .form-field{gap:5px}.extraction-grid input{font-size:12px;padding:8px}.confidence{float:right;color:#8a97a8;font-size:9px;font-weight:600;text-transform:uppercase;letter-spacing:.35px}.ocr-details{margin:15px 16px;color:#738096;font-size:11px}.ocr-details pre{max-height:130px;overflow:auto;white-space:pre-wrap;background:#f1f4f7;border-radius:6px;padding:10px;font:10px ui-monospace,SFMono-Regular,Menlo,monospace;color:#647184}.identification-card .actions{padding:0 16px 16px;margin-top:12px}@media(max-width:760px){.extraction-grid{grid-template-columns:1fr}}
.operator-summary{display:flex;align-items:center;gap:10px}.operator-summary>div:first-child{text-align:right}.operator-summary strong,.operator-summary span{display:block}.operator-summary strong{font-size:12px}.operator-summary span{font-size:10px;color:#8290a4;margin-top:2px}.session-button{border:1px solid #d8e0e8;background:#fff;color:#4e5d72;border-radius:7px;padding:7px 9px;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.session-button:hover{background:#f9fbfc;border-color:#9bb1c4}.auth-layout{max-width:560px;min-height:calc(100vh - 150px);margin:0 auto;display:grid;place-items:center}.auth-card{padding:30px}.auth-card h2{margin:8px 0;font-size:22px}.auth-card .form-field{margin-top:18px}.identity-lock{min-height:38px;border:1px solid #dce2e9;border-radius:7px;padding:9px 10px;color:var(--ink);background:#f7fafc;font-weight:700}.identity-lock span{display:block;color:#8290a4;font-size:10px;font-weight:500;margin-top:3px}.identity-banner{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 13px;border-radius:8px;background:#f7fafc;border:1px solid #e4eaf0;color:#637084;font-size:11px;margin:12px 0}.identity-banner strong{color:var(--ink)}
.admin-grid{display:grid;grid-template-columns:minmax(320px,.8fr) minmax(0,1.2fr);gap:18px}.permission-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.permission-option{display:flex;align-items:center;gap:7px;padding:8px 9px;border:1px solid var(--line);border-radius:7px;color:#647184;font-size:11px}.permission-option input{accent-color:var(--teal)}.admin-account-list,.admin-request-list{display:grid;gap:12px}.admin-account{border:1px solid var(--line);border-radius:10px;padding:14px}.admin-account-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.admin-account-head strong,.admin-account-head span{display:block}.admin-account-head span{font-size:10px;color:#8290a4;margin-top:3px}.admin-account.inactive{opacity:.7;background:#fafbfc}.admin-account-actions{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.account-help{margin:0 0 14px}.admin-request{display:flex;justify-content:space-between;gap:16px;border-bottom:1px solid #edf0f3;padding:14px 0}.admin-request:last-child{border-bottom:0}.admin-request p{margin:8px 0 0;color:#647184;font-size:11px}.request-actions{display:flex;gap:7px;align-items:flex-start;flex-wrap:wrap}@media(max-width:900px){.admin-grid{grid-template-columns:1fr}.admin-request{flex-direction:column}}
.customer-nav{margin-top:2px}.customer-search{margin-bottom:18px}.customer-table-wrap{overflow-x:auto}.customer-table{min-width:820px}.customer-row{cursor:pointer}.customer-row:hover{background:#f8fbfc}.customer-row strong{font-weight:750}.customer-metrics{grid-template-columns:repeat(5,minmax(150px,1fr));margin-top:2px}.customer-detail-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(340px,.8fr);gap:18px}.crm-profile-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;padding-top:4px}.crm-profile-grid>div,.crm-addresses>div{display:grid;gap:5px}.crm-profile-grid span,.crm-addresses span,.crm-preferences span{font-size:10px;color:#8793a4;text-transform:uppercase;letter-spacing:.45px;font-weight:700}.crm-profile-grid strong,.crm-addresses strong,.crm-preferences strong{font-size:12px;line-height:1.45;overflow-wrap:anywhere}.crm-addresses{display:grid;gap:12px;border-top:1px solid #edf0f3;margin-top:18px;padding-top:16px}.crm-preferences{display:flex;gap:8px;align-items:center;margin-top:18px;padding-top:14px;border-top:1px solid #edf0f3;font-size:11px}.customer-submission-list{display:grid;gap:12px;padding:16px}.customer-submission{border:1px solid var(--line);border-radius:10px;padding:14px}.customer-submission-head{display:flex;justify-content:space-between;gap:12px;align-items:start}.customer-submission-head strong,.customer-submission-head span{display:block}.customer-submission-head span{font-size:10px;color:#8290a4;margin-top:4px}.customer-submission-meta{display:flex;gap:8px;align-items:center;color:#647184;font-size:11px;white-space:nowrap}.customer-submission>p{margin:12px 0 0}.customer-item-list{display:grid;gap:8px;margin-top:12px}.customer-item{display:flex;justify-content:space-between;gap:10px;align-items:center;background:#f8fafb;border-radius:8px;padding:10px}.customer-item strong,.customer-item span{display:block}.customer-item span{font-size:10px;color:#8290a4;margin-top:3px}.compact-empty{padding:12px}.customer-table .tag{margin-right:0}@media(max-width:1100px){.customer-detail-grid{grid-template-columns:1fr}.customer-metrics{grid-template-columns:repeat(3,minmax(150px,1fr))}}@media(max-width:760px){.customer-metrics{grid-template-columns:repeat(2,minmax(130px,1fr))}.crm-profile-grid{grid-template-columns:1fr}.customer-submission-head{flex-direction:column}.customer-submission-meta{white-space:normal}}
.sort-header{border:0;background:transparent;padding:0;color:#9aa5b4;font:inherit;font-size:10px;text-transform:uppercase;letter-spacing:.7px;font-weight:700;text-align:left;cursor:pointer;white-space:nowrap}.sort-header:hover,.sort-header.active{color:#3976c6}.sort-header span{font-size:11px;margin-left:3px}.customer-table{min-width:1030px}.customer-table th{white-space:nowrap}
.record-link{border:0;background:transparent;color:var(--blue);font:inherit;font-weight:800;text-decoration:none;cursor:pointer;padding:0}.record-link:hover{text-decoration:underline;color:#245d9e}.submission-link{font-size:12px}.certificate-link{display:inline-block}
.hero-nav{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.hero-nav .btn{text-decoration:none}.step{border:0;background:transparent;font:inherit;cursor:pointer;padding:0}.step:disabled{cursor:not-allowed;opacity:.45}.step:not(:disabled):hover{color:var(--blue)}.step:not(:disabled):focus-visible,.hero-nav .btn:focus-visible{outline:3px solid rgba(57,118,198,.25);outline-offset:3px;border-radius:6px}.destination-link{display:inline-flex;align-items:center;min-height:38px;color:var(--blue);font-weight:750;text-decoration:underline;text-underline-offset:3px}
.brand-mark-image{display:block;width:96px;height:auto;flex:none}
@font-face{font-family:Norwester;src:url('/static/Norwester.woff2') format('woff2');font-weight:400;font-style:normal;font-display:swap}.wordmark{display:inline-flex;align-items:baseline;flex:none;padding:7px 8px 8px;border-radius:6px;background:#fff;font-family:Norwester,Impact,sans-serif;font-size:2.4rem;font-weight:400;letter-spacing:-.09em;line-height:.72;color:#050505;white-space:nowrap}.wordmark-accent{color:#566df2}